Mon–Fri 9:00–18:00 PT [email protected]

Contact us

We’re here to help with product questions, orders, shipping, and returns. Expect a reply within 1 business day.

  • Email: [email protected]
  • Hours: Mon–Fri 9:00–18:00 PT
  • Address: 1457 Pine Street, San Francisco, CA 94109, USA

Email support

For order support, product availability, sizing, and lens options.

Email us

Typical reply: within 24 hours (Mon–Fri)

Visit or mail

1457 Pine Street
San Francisco, CA 94109
United States
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Map to 1457 Pine Street, San Francisco, CA 94109

Service hours

  • Mon–Fri: 09:00–18:00 PT
  • Sat–Sun: Closed

Messages received after hours are queued for next business day.

Send us a message

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Frequently asked questions

How long will shipping take?
Standard shipping typically arrives in 3–7 business days within the US. For more details and international estimates, see our Shipping Information.
What is your return policy?
Unused items in original condition can be returned within 30 days of delivery. Review steps and eligibility in our Refund & Returns Policy.
Are lenses prescription-ready?
Many frames are compatible with corrective lenses. We recommend consulting a licensed optician for prescription fitting and verification of lens compatibility for your selected frame.
Do you offer warranty or repairs?
Manufacturer warranty applies to eligible defects. For assistance with warranty or repair evaluation, contact us with your order number and photos of the issue.
How can I check stock or color availability?
Send us the model name or a link to the product and we’ll confirm availability, colorways, and estimated restock dates.

Need help choosing a frame? Our team can recommend styles like Symbole, wraparound, and cat‑eye based on your preferences.

Get style advice