Refund & Returns Policy

Return Window & Eligibility

• Returns are accepted within 30 days of the delivery date shown by the carrier.
• Return authorization (RMA) is required prior to sending items back.
• Products must be purchased directly from pradareadingglasses.com.

Condition Requirements

To qualify for a refund or exchange, items must be:

• Unworn and free from scratches, adjustments, or signs of use
• Returned with all original components: case, box, outer sleeve, cleaning cloth, booklets, authenticity cards
• Security tags, barcodes, and protective film on demo lenses intact

Missing accessories or packaging may result in a partial refund or a restocking deduction of up to 15%.

Non-returnable Items

• Custom or prescription lenses once cut and installed (defects excepted)
• Final Sale or marked-down items where noted on the product page
• Gift cards and store credit
• Items returned after the 30-day window without prior approval

Exchanges

• Exchanges are processed once the original item is scanned in transit or received at our facility.
• Prefer a faster swap? Place a new order and we will refund the original upon return.
• Price differences between items may be charged or refunded accordingly.

Refunds

• Approved refunds are issued to the original payment method.
• Inspection typically takes 2–5 business days from receipt; banks may require an additional 3–10 business days to post funds.
• Shipping charges are non-refundable unless the return is due to our error.
• If you return a full pair with custom lenses, the frame portion is refundable; lens charges are non-refundable unless defective.

Return Shipping Labels

• United States: Prepaid label provided for most orders; a flat $9.95 may be deducted from your refund for return shipping on orders under $150.
• Orders $150+ may receive a complimentary return label within the 30-day window.
• International: Customers are responsible for return shipping; duties and taxes are non-refundable. We can provide documentation to assist your claim with local authorities where applicable.

Damaged, Defective, or Incorrect Items

• Report any transit damage, defects, or incorrect shipments within 7 days of delivery.
• Include photos of the product, packaging, and shipping label for faster resolution.
• We will replace, repair, or refund and provide a prepaid return label for approved cases.

International Returns

• Return shipping and any import fees are the responsibility of the customer.
• We recommend a tracked, insured service and original packaging for protection.
• Refunds are processed in USD; your bank may apply exchange rate differences.

Prescription Lenses & Customizations

• Prescription and custom lenses are made-to-order and non-refundable once cut.
• If returning a complete pair, the frame portion is refundable if unused; lens costs are non-refundable unless there is a manufacturing error.
• If your prescription lenses feel off, contact us within 30 days—most issues can be resolved with verification or remake options.

Gifts, Bundles, and Promotions

• Gift returns with proof of purchase may be issued as store credit to the recipient.
• Promotional items or freebies must be returned with the qualifying order; otherwise, their value may be deducted from the refund.
• Price adjustments may be requested within 7 days if we reduce the price of the same item in the same color.

Packaging Your Return

• Place the eyewear in its protective case, then into the original branded box and outer carton where possible.
• Include the RMA number on the outside of the shipping box (not the product packaging).
• Use sufficient cushioning and insure the shipment to cover the value.

Late or Missing Refunds

• First check with your bank or card issuer; posting times vary.
• If 10 business days have passed since our confirmation and funds are not received, contact us for assistance.